Privacy Policy
Effective Date: July 1, 2026
Last Updated: July 1, 2026
Brand: Kamdhenu Dairy | A2 Desi Cow Ghee
Website: kamdhenudairy.com
Introduction
Kamdhenu Dairy is committed to protecting the privacy and personal information of every individual who visits our website, contacts us, or places an order with us. This Privacy Policy outlines in full transparency how we collect, use, store, and protect your information — and what rights you hold as our customer.
By using our website or purchasing from us, you agree to the terms described in this policy.
1. Who We Are
Kamdhenu Dairy is a pure A2 Desi Cow Ghee brand that sources milk exclusively from Gir cows and produces ghee using the traditional Bilona hand-churning method. We operate across India and deliver to customers nationwide.
For any privacy-related concerns, you may contact us directly at:
Email: info@kamdhenudairy.com
WhatsApp: +91 6390853553
Available: Monday – Saturday, 10AM – 7PM
2. Information We Collect
We collect only the information necessary to serve you well. This includes:
Personal Information
- Full name
- Email address
- Phone number
- Delivery address and pincode
Order Information
- Products ordered, quantity, and order value
- Payment status (we do not store card or UPI details)
- Delivery and shipping records
Communication Information
- Messages sent via our contact form
- WhatsApp conversations initiated by you
- Emails sent to our support address
Technical Information
- Browser type and device information
- Pages visited and time spent on our website
- IP address (collected automatically by our hosting server)
3. How We Use Your Information
Your information is used strictly for the following purposes:
- To process, confirm, and deliver your orders
- To communicate order updates, shipping status, and delivery confirmation
- To respond to queries, complaints, and support requests
- To improve our website experience and product offerings
- To comply with legal and regulatory obligations under Indian law
We do not use your information for unsolicited marketing, profiling, or any purpose beyond what is stated above.
4. What We Never Do
We believe in complete transparency. Here is what we will never do with your information:
- We will never sell your personal data to any third party
- We will never share your information with advertisers
- We will never add you to promotional lists without your explicit consent
- We will never use your data for automated decision-making or profiling
5. WhatsApp Communication
If you reach out to us via WhatsApp, your number is used solely to respond to your specific query. We do not add customers to broadcast lists, group chats, or promotional campaigns without prior consent. You may ask us to stop contacting you at any time and we will respect that immediately.
6. Cookies and Tracking
Our website uses basic cookies to ensure smooth browsing and to understand how visitors interact with our pages. These cookies do not collect personally identifiable information.
You may disable cookies at any time through your browser settings. Disabling cookies will not affect your ability to browse our website, though some features may not function optimally.
We do not use aggressive tracking, retargeting pixels, or behavioural advertising tools.
7. Third Party Services
To operate our business, we work with trusted third-party service providers including:
- Payment Gateways — for secure processing of your transactions
- Shipping Partners — for order pickup and delivery across India
- Website Hosting — for secure storage and delivery of our website
Each of these partners operates under their own privacy policies and applicable data protection laws. We share only the minimum information necessary for them to perform their service.
8. Data Security
We take your data security seriously. All information shared with us is stored securely and access is restricted to authorised personnel only.
We regularly review our internal data practices to ensure your information is handled responsibly at every step. If you ever suspect any unauthorised use or misuse of your personal data, please contact us immediately at info@kamdhenudairy.com and we will investigate and respond on priority.
9. Data Retention
We retain your personal information only for as long as necessary to fulfil the purpose for which it was collected — including for the duration of your order, any ongoing support queries, and as required by applicable Indian law.
Once your data is no longer needed, it is securely deleted from our systems.
10. Your Rights
As a customer of Kamdhenu Dairy, you have the following rights regarding your personal data:
- Right to Access — You may request a copy of the information we hold about you
- Right to Correction — You may ask us to correct any inaccurate or incomplete information
- Right to Deletion — You may request that we delete your personal data from our records
- Right to Withdraw Consent — You may opt out of any communication from us at any time
- Right to Grievance Redressal — You may raise a complaint and expect a response within 7 working days
To exercise any of these rights, write to us at info@kamdhenudairy.com
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices or applicable law. Any updates will be posted on this page with a revised effective date. We encourage you to review this page periodically.
Continued use of our website after any changes constitutes your acceptance of the updated policy.
This Privacy Policy is governed by the laws of India. Any disputes arising from this policy shall be subject to the jurisdiction of courts in Uttar Pradesh, India.
