Refund & Return Policy
Effective Date: July 1, 2026
Last Updated: July 1, 2026
Brand: Kamdhenu Dairy | A2 Desi Cow Ghee
Website: kamdhenudairy.com
Introduction
At Kamdhenu Dairy, every jar of ghee we send is prepared with care and dispatched only after quality checks. We want every customer to receive exactly what they ordered — pure, fresh, and intact. This policy explains our process for refunds and returns in the rare event that something goes wrong.
1. Our Quality Commitment
Every batch of Kamdhenu Dairy A2 Desi Cow Ghee is lab tested before dispatch. We use tamper-proof, food-grade packaging to ensure your order reaches you in perfect condition. If it does not, we take full responsibility.
2. When You Are Eligible for a Refund or Replacement
We offer a full refund or free replacement in the following cases:
- You received a damaged or broken jar
- You received a leaking or tampered package
- You received the wrong product or wrong quantity
- The product arrived in unusable condition
- The order was lost in transit and not delivered
3. When Refunds Do Not Apply
We are unable to process refunds in the following situations:
- The product has been used or partially consumed beyond a reasonable check
- The return request is made after 7 days of delivery
- The issue is a personal preference such as colour, aroma, or texture — these are natural characteristics of authentic A2 Bilona Ghee and vary batch to batch
- The package was damaged due to improper storage after delivery
- An incorrect address was provided at the time of ordering
4. How to Raise a Refund or Return Request
If you believe your order qualifies for a refund or replacement, please contact us within 7 days of delivery using any of the following:
Email: info@kamdhenudairy.com
WhatsApp: +91 6390853553
Available: Monday – Saturday, 10AM – 7PM
Please share the following when contacting us:
- Your full name and order number
- A clear photo or video of the damaged or incorrect product
- A brief description of the issue
We will review your request and respond within 2 working days.
5. Refund Process
Once your request is approved:
- Replacement — A fresh jar will be dispatched within 3–5 working days at no extra cost
- Refund — Will be processed to your original payment method within 5–7 working days after approval
We do not charge any fee for approved refunds or replacements.
6. Return Shipping
In most cases we do not require you to return the damaged product. If a return is needed, we will arrange a pickup at our cost — you will not be charged for return shipping on eligible claims.
7. Perishable Nature of the Product
As ghee is a food product, we are unable to accept returns of opened or used jars for reasons other than damage or quality defects. We appreciate your understanding of this limitation.
8. Cancellations
- Orders can be cancelled before dispatch — write to us immediately at info@kamdhenudairy.com
- Once the order has been dispatched, cancellation is not possible
- If you refuse delivery at the door, the order will not be eligible for a refund unless there was a genuine issue with the product
9. Contact Us
For any refund, return, or cancellation query:
Email: info@kamdhenudairy.com
WhatsApp: +91 6390853553
Available: Monday – Saturday, 10AM – 7PM
We aim to resolve every concern fairly and promptly. Your trust means everything to us.
This Refund & Return Policy is governed by the laws of India. Any disputes shall be subject to the jurisdiction of courts in Uttar Pradesh, India.
